Responsible Gaming at gbajr

At gbajr, responsible gaming is not a footnote — it is built into every layer of how we operate. We recognise that for a small number of players, gambling can shift from recreation to something that causes real harm. Our role is to provide tools, information, and support to help every player stay in control of their experience on the platform.

Gambling should always be a fun, voluntary activity undertaken with money you can afford to lose. It should never be used as a way to recover financial losses, relieve stress, or solve personal problems. If gambling stops feeling like entertainment, gbajr's responsible gaming tools are here to help you regain control — quickly and without judgement.

gbajr strictly enforces an adult-only policy. You must be 21 years of age or older to register, deposit, and play on the platform. This requirement applies to all players in Bangladesh without exception. gbajr verifies player age during the account registration process and may request additional identity documentation at any time.

If gbajr identifies that a player is under the age of 21, the account will be immediately suspended, all associated funds will be frozen pending review, and any winnings generated during underage play will be forfeited. gbajr takes this commitment seriously because protecting young people from exposure to gambling is a non-negotiable part of responsible platform operation. The following measures are in place to enforce the age policy:

• Date of birth verification at registration — players must confirm their age during sign-up.
• KYC document review — National Identity Card or other government-issued photo ID is required to verify age before large withdrawals are processed.
• Proactive age checks — gbajr's compliance team may request identity documents from any account at any time where age verification is outstanding or uncertain.
• Third-party reporting — if you are aware of a minor attempting to use gbajr, contact [email protected] immediately. Reports are treated in strict confidence.

Deposit limits are one of the most practical tools gbajr provides for staying within a budget. You can set a daily, weekly, or monthly cap on how much you deposit into your gbajr account. To set or update a limit, navigate to the responsible gaming section of your account settings and select the limit type and amount. Changes that reduce your limit take effect immediately. If you wish to increase an existing limit, a mandatory 48-hour waiting period applies — this cooling-off window ensures that decisions to increase spending are not made impulsively.

When you reach your deposit limit for the period, gbajr will prevent any further deposits until the period resets — regardless of whether you have funds remaining in your account balance from earlier transactions. This hard stop means you are always protected from exceeding your own pre-committed budget, even in moments when the temptation to top up is strong.

If you need a structured break from gambling without permanently closing your account, gbajr offers time-out options of 24 hours, 48 hours, or 7 days. During a time-out, your account is suspended in full — you cannot log in, deposit, place bets, or access any games. Your balance is safely preserved and your account is fully reinstated when the time-out period expires. Time-outs cannot be reversed early once activated, so you can trust the pause to hold even if you feel the urge to return before the period ends.

Session time reminders complement time-outs by keeping you aware of how long you have been playing during a given session. You can configure a reminder to trigger every 30, 60, or 90 minutes while you are active on the platform. When the reminder appears, it shows you the duration of your current session and gives you a simple prompt to continue or exit. Taking regular breaks between sessions is one of the healthiest habits you can build as a player.

Self-exclusion is for players who feel their gambling has moved beyond a healthy level and need a significant, enforced break. When you self-exclude on gbajr, your account is fully closed for the duration you choose — 30 days, 90 days, 6 months, 1 year, or permanently. During self-exclusion you cannot create a new account on gbajr, and any promotional communications from gbajr will cease immediately. To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number.

Permanent self-exclusion is irreversible once confirmed. Before requesting permanent exclusion, we encourage you to speak with our support team first — they can discuss whether a shorter time-out or temporary exclusion may better meet your needs. gbajr will not market to, contact, or accept re-registration from any player who has self-excluded, for the full duration of their exclusion period.

Use the following checklist as a regular self-assessment. If your honest answer to most of these is "yes", you are gambling in a healthy, controlled way. If several answers are "no", it may be time to use one of gbajr's responsible gaming tools or speak to our support team:

• I only gamble with money I have set aside for entertainment — never with rent, food, or bill money.
• I set a budget before I start and I stop when it is reached, even if I am on a losing streak.
• I play for enjoyment, not to make money or to escape stress or difficult feelings.
• Gambling does not interfere with my work, family, or social obligations.
• I can stop playing whenever I choose, without feeling compelled to continue.

gbajr recognises that parents and guardians in Bangladesh may share mobile devices with younger family members. If you share a phone or tablet that you use to access gbajr, we strongly recommend logging out of your account after every session and keeping your account credentials confidential. Do not allow minors access to any device where gbajr is logged in or where your payment details are saved.

If you suspect a young person has accessed your gbajr account, contact [email protected] immediately. We will investigate the activity, apply any necessary account restrictions, and guide you through securing your account. Protecting young people from gambling is a shared responsibility — gbajr acts on every report.

If you or someone you know is struggling with problem gambling, it is important to reach out for support. Problem gambling is a recognised condition, and help is available. Speaking to a trusted family member, friend, or professional counsellor is always a good first step. gbajr's support team can also help you activate the right tools on your account — deposit limits, time-out, or self-exclusion — and point you toward further resources. You do not need to be in crisis to ask for help.

Contact gbajr responsible gaming support at [email protected], with the subject line "Responsible Gaming Help". Our team responds during Bangladesh Standard Time hours (09:00–22:00 BST, UTC+6) and will treat your query with complete confidentiality and without judgement. Remember: asking for help is a sign of strength, not weakness. gbajr is here to support you.